Privacy Policy

Last Updated: September 2026

Henry Norman Hotel respects the privacy of our guests and website visitors. This Privacy Policy explains the types of personal information we may collect, how we use and share that information, and the choices available to you.

This policy applies to information collected through henrynormanhotel.com, through direct communications with Henry Norman Hotel, and in connection with reservations and stays at the hotel. Reservations made through third-party travel services, such as online travel agencies, may also be subject to the privacy policies of those services.

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name, email address, telephone number, mailing address and other contact information;
Reservation and stay information, including arrival and departure dates, room preferences, special requests and services used during your stay;
Payment and transaction information necessary to process reservations, deposits and hotel charges;
Communications you send to us, including inquiries, requests, feedback and guest-service correspondence;
Marketing preferences and information you voluntarily provide through surveys, promotions or other communications; and
Technical information associated with use of our website, such as IP address, browser type, device type, operating system, referring pages and pages visited.

Payment information may be processed by third-party reservation and payment service providers. The information available directly to Henry Norman Hotel may vary depending on how and where a reservation is made.

How We Use Your Information

We may use personal information to:

Process, administer and manage reservations and hotel stays;
Communicate with you about your reservation, arrival, stay or requests;
Provide guest services and respond to inquiries;
Process payments and hotel charges;
Maintain business and transaction records;
Prevent, investigate and respond to fraud, security incidents or other unlawful activity;
Improve our website, services and guest experience;
Send marketing communications where permitted by law and consistent with your preferences; and
Comply with applicable legal, regulatory and contractual obligations.

Third-Party Services

We may use third-party companies and service providers to support hotel operations, including reservation systems, payment processing, website hosting, analytics, communications and other business services. These providers may process information as necessary to provide their services to us.

If you make a reservation through a third-party booking platform or online travel agency, information relating to your reservation may be collected and processed by that company under its own privacy policy and may be shared with Henry Norman Hotel as necessary to administer your reservation.

Cookies and Website Technologies

Our website may use cookies and similar technologies that help the website function, remember preferences, understand how visitors use the site and improve the website experience.

Depending on the services currently enabled on our website, these technologies may include:

Essential technologies necessary for the website and certain features to function;
Functional technologies that support website features and visitor preferences; and
Analytics technologies that help us understand website traffic and how visitors interact with our site.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

Information Security

Henry Norman Hotel uses administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Access to personal information is limited to personnel and service providers who require it for legitimate business purposes.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Payment and Communication Security

For your protection, please do not send complete credit card information by ordinary email, text message, social media or other unsecured communication channels.

If you receive an unexpected message requesting payment information or asking you to follow a link relating to a Henry Norman Hotel reservation, you may contact the hotel directly using the contact information published on this website to verify the request before providing information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing hotel services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, accounting and regulatory requirements.

Your Choices and Requests

You may contact us to request access to, correction of or deletion of personal information we maintain about you, where applicable. Certain information may need to be retained for legal, security, accounting or legitimate business purposes.

You may also request to stop receiving marketing communications from us. Transactional or service-related communications concerning a reservation or stay may still be sent when necessary.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Henry Norman Hotel is not responsible for the privacy practices of those third-party websites, and we encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services or legal requirements. When we make changes, we will update the date shown at the top of this page.